Refund policy

Our Refund/Reshipment Policy

We understand that a smooth delivery is crucial to getting noses to clowns. Our policy is designed to ensure that. 

Delivery Confirmation

We rely on the tracking information provided by our shipping carrier to determine the delivery status of your order.

• An item is considered Delivered once the carrier's tracking shows a "Delivered" status to the shipping address provided in the order.
• An item is considered Not Delivered if the tracking information does not show a "Delivered" status after a reasonable delivery window has passed.

Policy for Items Marked as Not Delivered

If the shipping carrier's tracking system indicates your item was Not Delivered, you are eligible for one of the following two resolutions:

Option 1: Full Refund

We will issue a full refund for the purchase price of the item(s) and any original shipping charges.

Option 2: Reshipment

We will ship a replacement item at no additional cost.

How to Request: Please contact us at contact@nosesforclowns.com with your original Order Number and indicate whether you would like a Refund or Reshipment.

Important Exclusions (Items Marked as Delivered)

This policy specifically covers items the carrier determines were Not Delivered. We are not responsible for packages that tracking confirms were delivered to the correct address but are subsequently:

• Lost or Stolen after delivery (often referred to as "porch piracy").
• Misplaced by the recipient.
• Delivered to an Incorrect Address because the address provided by the customer at the time of order was wrong.

We will do our best to assist you in these situations, but a refund or reshipment under this policy is contingent on the tracking status of Not Delivered.